PLRM individual subscription

Clear pricing, renewal, cancellation, and beta service terms.

Effective September 6, 2026.

Who can use PLRM

PLRM individual subscriptions are available to professionals working in behavioral health who create or support documentation within their role. This includes therapists, case managers, intake and assessment specialists, peer support professionals, group facilitators, clinical leaders, and others responsible for documenting care. Accounts may not be shared, resold, or used to give another person access.

Plans, introductory offer, and regular prices

Documentation Assistant access is $19 per month. Complete Tools includes Documentation Assistant, Group Builder, and saved group storage. For Complete Tools, the first three monthly subscription payments are $10 each: the first when you subscribe, the second approximately one month later, and the third approximately two months after signup. Beginning with the fourth monthly payment, Complete Tools is $30 per month. Applicable tax is added to these prices when tax collection is enabled.

Automatic renewal

The subscription renews automatically each month using the payment method on file until you cancel. Stripe displays the amount due before you authorize the first payment and maintains the billing record and invoices for the subscription.

Cancellation

You may cancel at any time from the Stripe Customer Portal available through PLRM billing. Cancellation takes effect at the end of the current paid billing period. You retain eligible access through that date and will not be charged for another billing period. Contact support if the self-service cancellation control is unavailable.

Refunds

Subscription charges are not automatically prorated or refunded after a paid period begins. Perception of Life may issue a refund for a duplicate or erroneous charge, when required by law, or in another documented circumstance approved by the owner. Canceling a subscription does not itself create a refund.

Failed payments and access

If a renewal payment fails, PLRM may provide a seven-day grace period while you update the payment method. After the grace period, paid tools may be restricted until payment is recovered. Billing access remains available so you can update payment information or cancel. Ending an individual subscription does not remove access separately granted by a treatment organization.

Beta service

PLRM remains a beta service. The current tools are available now. Features, limits, and workflows may change as the service is tested and improved. Perception of Life may suspend a feature or account when reasonably necessary for security, safety, misuse prevention, payment recovery, or service maintenance. Material pricing changes will be disclosed before they take effect.

Clinical and privacy boundaries

Don’t enter names, dates of birth, record numbers, or other protected health information into PLRM. Every draft is yours to review, correct, and approve before it reaches the record. When required, an authorized clinician or supervisor must also review it. PLRM helps users capture medical necessity, interventions, response, risk, progress, barriers, and level of care factors that payers evaluate. It does not guarantee authorization or payment. PLRM does not replace professional judgment, scope of role responsibilities, supervision, emergency procedures, organizational policy, or legal and regulatory responsibilities.

Payments and account responsibility

Stripe processes payment details and provides invoices and billing management. Perception of Life does not store complete card numbers or security codes. You are responsible for accurate account information, safeguarding your password, and promptly reporting suspected unauthorized use or an incorrect charge.

Back to plans